分享IXWebHosting主机的退款经历

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因为我这边网络的原因,电信连美国空间FTP速度基本为0,网站ping值350左右居高不下,无奈之下我只好退款了。

据说在ixwebhosting注册的域名超过24小时要扣19.95美金的,而我注册的免费域名已经超过4天,他也全额退款了,当然域名就取消了。之前听说IXWebHosting信用不好,态度很差,或者拖延时间拒付退款的,都是个别情况吧,至少我觉得他们效率还是很高的,大家可以看一下我的退款经历。

分享IXWebHosting主机的退款经历

从ixwebhosting主机的退款速度来说还是非常快的,ixwebhosting主机做外贸站的话还是很不错的,它的速度在国外访问来说,还是可以的,而且价格也十分的便宜。

—————一开始我申请退款,收到他们的自动回复,他们要求我确认退款—————
以下为引用的内容:

Yuliya G., Tue Nov 16 01:02:28 2010
Ticket Status was changed from Open to On-Hold
Dear Chen,
We’re very sorry for any inconvenience that you’ve experienced while using our services. We’re constantly working to improve the quality of your experience, and we strive to make your experience with us as satisfying as possible. So that we can provide you with the fastest resolution to any problems you’ve encountered, we ask that you please update this ticket with as much detail as you can regarding the problem at hand. One of our operators will contact you as soon as they’re able to do so to address your concerns. In the mean time, please update this ticket with the details of any changes that take place while we’re working. We appreciate your patience.

——————————–我发送确认后收到回复——————————————
以下为引用的内容:

Steven A., Wed Nov 17 12:26:13 2010
Ticket Status was changed from Working to On-Hold
Hello Chen,
As per your request, I am forwarding this ticket to our billing department to cancel the hosting account. The domain name that you have registered is yours for the next year and it will switch to a paid registration as you are currently using the free point from the hosting product. If you have any further questions please feel free to contact us at any time.
Thank you,
Steven Algarotti
Customer Relations Dpt.

———————他们询问是否要取消我注册的域名,希望在24小时内确认————————
以下为引用的内容:

Tanya Z., Wed Nov 17 13:52:28 2010
Dear Chen,
Plese, clarify whether you would like to cancel the registration of the doamin name 我注册的免费域名.com. We are able to do it within the next 24 hours. Otherwise, we will deduct the amount of USD 19.95 from the total refund amount as per ICANN regulations domain registrations are non-refundable.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Tanya Zhovtobryukh
Customer Relations Dpt.

——————————我回复确认取消域名后的回复,表示全额退款——————————
以下为引用的内容:

Anna V., Thu Nov 18 08:14:19 2010
Ticket Status was changed from Open to Answered
Dear chen,
I have now canceled your hosting plan and the domain registration as per our 30 days money back guarantee. The total refund amount was $75.84 and it was credited to your Alipay. Please allow one to nine days for the refund to show up on your statement. In the meantime you can review all changes in your online invoice.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.

——————————刚才收到支付宝收款确认————————————————

描述: null
支付说明: 外币支付( $ 75.84 )
对方信息: Ecommerce,Inc. j***@ecommerce.com 查看信用 留言
时间报告:
创建时间 结束时间
2010.11.19 09:31:03 2010.11.19 09:31:04

——————————————————————————————————————
至此,退款完成!

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