对向ixwebhosting提交ticket的类别的详细说明

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我们都知道当有疑问时可以提交ticket。不过,为了让你的ticket能在最短的时间内得到响应,最好提交到具体的部门。下面我们将对向ixwebhosting提交ticket的类别的做一个详细的说明。

Ticket Type:
– General Inquiry (一般的询问)
–existing account (存在的账户)—通常我们都会选择这一项

Product Type:
–My WebHosting Account (主机账户)
–Registration of My Domains (注册域名)

Ticket Category:
–Affiliate(相关的)
— subject category: other(其它)
– individual subject(自定义主题)

–Billing(帐单)
— subject category: Account management(账户管理)
–category detail: Modifying or changing credit card information修改信用卡信息) –category detail: Obtaining an Invoice(获取发票)
–category detail: Purchase Hosting Accounts(购买主机账户)
–category detail: Upgrading and downgrading Plans(升级或降级方案)
— subject category: Cancellation (取消账户)
— subject category: other — individual subject

–Comment(评论建议)
—subject category: other — individual subject

–Sales(销售)
—subject category: other — individual subject

–Technical(技术)
—subject category: backups(备份)
– category detail: Provide backup of database(数据库备份)
– category detail: Provide backup of my site (站点备份)
– category detail: Provide full backup of account(全账户备份)
– category detail: Restore database from server backup (从服务器备份中修复数据)

—subject category: control panel issues(控制面板问题)
– category detail: Failed to enable mail domain alias/mail service (邮箱别名邮箱服务)
– category detail: Unable to add mail resource(不能添加邮件资源)

—subject category: database server issues(数据库服务器问题)
– category detail: Add “plpgsql” language support for postgresql database(为postgresql添加“plpgsql”语言支持)
– category detail: Change database charset or collation(改变数据库字符集或者校对)
– category detail: Grant custom permissions on the database(给予数据库权限)
– category detail: My database driven site is slow数据库驱动慢)

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